Effective: 11 October 2026 · These terms form a binding agreement between you and Triavatech Studio
By creating an account or using Triavatech Studio (the “Service”), you agree to these terms. Please read them — in particular section 6 (what you may not generate) and section 11 (the limits of our liability).
Triavatech Studio (“we”, “us”, “our”) operates this Service in Malaysia. Our seller details are set out on the Policies page. You can reach us at admin@triavatech.studio.
You must be at least 18 years old and legally able to enter into a contract to use the Service. If you use the Service on behalf of a business, you confirm you are authorised to bind that business to these terms.
You are responsible for every prompt, image, video and audio file you submit, and for how you use what you generate. You agree not to use the Service to create, upload or distribute:
The underlying model providers apply their own content policies and may refuse a prompt or a reference file. We cannot override a refusal, and we cannot guarantee that a particular prompt will be accepted. If a render is blocked for this reason, your credits are refunded automatically — you are not charged for a refusal.
You also agree not to: attempt to bypass credit accounting, rate limits or content filters; probe, scan or overload our systems; scrape or bulk-download the Service; or use automated means to access it except as we permit.
We may suspend accounts that breach this section, as described in section 12.
You keep whatever rights you already hold in the prompts and reference media you upload (“Your Content”).
To run a generation, we must transmit Your Content to third-party model providers. By using the Service you grant us a non-exclusive, worldwide, royalty-free licence to store, copy, transmit and process Your Content strictly for the purpose of operating the Service — delivering your generations, keeping them in your Library, and meeting our legal obligations. This licence ends when you delete the content or close your account, except for copies we are required to retain by law.
You confirm that you have all necessary rights to the material you upload.
The Service routes your requests to third-party generative model providers, payment processors and other service providers. Their availability, capabilities and policies can change without notice, and a model may be withdrawn at any time. We are not responsible for the acts or omissions of those providers, but where one of them fails a job, your credits are refunded under our Refund & Returns Policy.
The Service is provided on an “as available” basis. We do not warrant that it will be uninterrupted or error-free, that every render will succeed, or that a given model will remain available. We may add, change, limit or discontinue engines, features or prices. Where we discontinue an engine, you keep your credit balance for use on the engines that remain.
To the fullest extent permitted by Malaysian law:
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including under the Malaysian Consumer Protection Act 1999. If you are a consumer, your statutory rights are unaffected by these terms.
We may suspend or close your account if you breach these terms, if we are required to by law, or if your use poses a risk to the Service or to other users. Where we close your account for breach, any unused credit balance is forfeited, except where Malaysian law provides otherwise. Where we close an account for reasons that are not your fault, we will refund your unused balance in cash. You may close your account at any time — see the Cancellation Policy.
We may update these terms to reflect changes to the Service or to the law. The “Effective” date at the top of this page will change, and material changes will be notified in the studio or by email. Continuing to use the Service after a change means you accept the updated terms. If you do not agree, you may stop using the Service and close your account.
These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute — without affecting any right you have to bring a claim in your local consumer forum.
If you have a complaint, please contact us first at admin@triavatech.studio. Most issues are resolved the same week. If any provision of these terms is found to be unenforceable, the remaining provisions continue in force.
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