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Frequently asked questions

Short, direct answers about the studio, credits and payments. Anything not covered here is one email away.

The answers below also appear as structured data so search engines can show them directly in results.

Questions and answers

What is Triavatech Studio?

Triavatech Studio is a web app for generating AI video and AI images. It puts 36+ generation engines — including Seedance 2.5, Kling 3.0, Cinema Studio 4.0, MiniMax H3, Genjutsu and the Triavatech Banana image family — in one workspace, priced in Malaysian Ringgit.

Do I need to install anything?

No. It runs in a web browser on desktop and mobile. Sign in, choose an engine, write a prompt and generate.

How do credits work?

One credit is worth RM 0.10, so RM 1 buys 10 credits. Each render shows its exact credit cost before you confirm, and the credits are deducted when the render is submitted. New accounts start with 10 free credits.

Do credits expire?

No. Credits stay in your account until you spend them. There is no monthly reset and no expiry date.

Is there a subscription?

No. Payment is prepaid top-up only. Nothing renews automatically and there is nothing to cancel.

What happens if a render fails?

The credits return to your balance automatically. That covers failed renders, renders blocked by the provider for content policy reasons, and cancelled requests — a failed render never costs you anything.

How can I pay?

Top up with FPX online banking, a debit or credit card, or a QR e-wallet. Prices are in Ringgit and any applicable service tax is shown as its own line before you pay.

Which AI models are available?

Video: Seedance 2.5 and 2.0, Kling 3.0 (Turbo, Standard, Pro, 4K and motion control), Kling 2.6 and 2.5 Turbo, Cinema Studio 4.0, MiniMax H3, MiniMax Hailuo 2.3, Genjutsu and Wan 3.0. Image: Triavatech Banana, Banana 2 and Banana Pro, Soul 2, Marketing Studio, Ads Studio and AI Influencer.

Can I use what I generate commercially?

You keep what you make, subject to the upstream model providers’ terms. The terms of service set out the exact position, and it is worth reading before publishing client work.

How do I get help?

Email admin@triavatech.studio with the payment reference or the request id from your library, and we can look at the specific render.